Session - Leadership Excellence Resolving Conflicts
“Resolving Conflict” discusses why conflict occurs and what a leader can do to resolve it.
Conflict is a part of life. People will always have differences. In the workplace, people can disagree
over anything, such as policies, decisions, ideas, and strategies. Even in a Toastmasters club, members
can have disagreements over programming, meeting assignments, speeches, and people.
Conflict is not always bad. When it is addressed and resolved, conflict often leads to positive
changes, increased productivity, better decisions, innovation, and bonding among people.
Adversely, unresolved conflict can lead to poor productivity, low morale, distrust, and failure.
A leader must know how to handle conflict.